School Complaints Procedure

 

St. Stephen's takes all complaints seriously and aims to meet its obligations when responding to complaints from parents of pupils at the school, and others.

When responding to complaints, we aim to:

• Be impartial and non-adversarial 

• Facilitate a full and fair investigation by an independent person or panel, where necessary

• Address all the points at issue and provide an effective and prompt response

• Respect complainants’ desire for confidentiality

• Treat complainants with respect

• Keep complainants informed of the progress of the complaints process

• Consider how the complaint can feed into school improvement evaluation processes

We try to resolve concerns or complaints by informal means wherever possible. Where this is not possible, formal procedures will be followed.

The school will aim to give the complainant the opportunity to complete the complaints procedure in full. 

Please click this link to view a copy of the school's current complaints policy.

Please click this link to read more information about raising an initial concern or complaint with the school.

Please click this link if you have been through the initial concern procedure and are ready to raise a formal complaint with the school.